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Search results for “guest satisfaction”
Chinese luxury hotels equalling foreign rivals
10/27/2015
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5:29:55 PM
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Domestic travellers in China are equally satisfied with foreign and domestic luxury hotel brands, according to a study by Cathy Hsu of the SHTM in Hong Kong.
Homeinns optimistic about achieving higher margin revenue contribution
11/10/2015
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5:48:42 PM
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The hotel chain continues to be bullish about its hotel development pipeline, as well as its frequent guests program which rose to 47m members in Q3.
Brand Karma & TrustYou partner to bring the best hotel reputation management
10/09/2015
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6:05:24 PM
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Brand Karma and TrustYou announced a strategic partnership, bringing together TrustYou’s powerful reputation management tools and Brand Karma’s digital innovation in virtual reality (VR).
Unbundling watch: Will millennials force hotels to menu price their services?
08/07/2015
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4:25:00 PM
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There’s a lot of buzz around “unbundling” – from cable packages to financial services – driven by the demands of the notoriously budget-conscious millennials.
Volume of hotel reviews in the US has dropped, while overall guest satisfaction has increased
10/29/2013
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11:31:34 AM
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In the United States, the volume of user-generated hotel reviews has dropped, while the average satisfaction of reviewing guests has increased, new analysis shows.
This new kind of hotel tech will finally make your room quiet and cool
07/28/2015
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5:00:37 PM
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Radisson Hotels is starting to install technology in rooms to help hotel owners manage disturbances experienced by guests.
Customer online reviews gain traction for China's hotel industry
04/23/2015
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9:40:45 AM
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Hotel customers posted 20 million reviews or 61,000 reviews per day in 2014, up 163.8% against the previous year.
Rethinking the traditional hotel guest satisfaction survey
05/24/2013
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10:24:48 AM
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The popularity of online reviews and the importance of social media are changing the way that hotels are approaching how to gather customer feedback.
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